You may return all items purchased at Pronto Pup within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.  No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

Ship authorized returns to the following address:

8437 SW Terwilliger Blvd

Portland, OR 97219

For questions regarding our return policy please contact us at dave@prontopup.net or 503-244-9421.

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)
 

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
 
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
 
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at 503 244-9421 or send us an email at dave@prontopup.net