Refund Policy

You may return all items purchased at Pronto Pup within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.

No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item.

Ship authorized returns to the following address:

8437 SW Terwilliger Blvd

Portland, OR 97219

For questions regarding our return policy please contact us at or 503-244-9421.